Customer Care Agent Learnership

This dynamic and engaging learnership programme is strategically designed to empower young South Africans with the crucial skills, practical knowledge, and invaluable experience they need to not only participate in, but also thrive within the demanding and constantly evolving landscape of call centres and customer support environments.

Beyond simply providing training, this initiative focuses on fostering a well-rounded skillset, encompassing effective communication techniques, conflict resolution strategies, and a deep understanding of customer relationship management principles.

The ultimate goal is to prepare participants to confidently handle a wide range of customer interactions, contribute positively to team dynamics, and ultimately achieve long-term career success in this vital sector of the South African economy. By bridging the gap between academic learning and real-world application, this learnership programme is poised to unlock the potential of young talent and contribute to a more skilled and competitive workforce.

Are you passionate about offering outstanding customer service? Then this Customer Care Agent Learnership could be the opportunity you’ve been waiting for.

The goal of this fascinating learnership program is to provide young South Africans the knowledge and expertise they need to thrive in the fast-paced field of customer service and call centers.

Overview of Learnership

In a fast-paced BPO setting, you will get both organized training and practical work experience as a Customer Care Agent Learner. You will learn how to:

• Offer expert assistance over a variety of channels, such as chat, email, social media, and the phone.
• Solve and troubleshoot client inquiries quickly and effectively.
• Retain current understanding about the company’s services, goods, and practices.
• Manage several client encounters with a high standard of professionalism and service.
• Respect service-level standards, compliance directives, and organizational policies.

Minimum Conditions
Applicants must fulfill the following requirements in order to be considered for this learnership opportunity:

• It is necessary to have a matriculation certificate in mathematics.
• between the ages of 18 and 27.
• must be a resident of the Western Cape and a citizen of South Africa.
• I have not had a job in the BPO customer service or call center industry for the past six months.
• have never finished a learnership program before.
• SARS certification of tax clearance is necessary.
• English proficiency, both in writing and speaking, is required.
• Knowledge with CRM systems and computer literacy will be helpful.
• The ability to go to Cape Town’s Mutual Park and Century City is required.
• a readiness to work a variety of shifts, including after-hours, weekends, and public holidays.

Apply Right Away

Do not pass up this chance if you fit the qualifications and are keen to advance your career in the call center and customer service sectors. The goal of this learnership is to provide you with a strong foundation in customer service assistance, which will pave the way for long-term employment in the expanding BPO industry in South Africa.

HOW TO APPLY

Apply via the SAYOUTH website.